If you're experiencing issues with your DECJUBA gift card, there could be several reasons. Here are some common troubleshooting steps to help resolve the issue:
- Verify that the gift card has not expired and ensure there is enough balance on the gift card to cover your purchase. You can check the balance online here.
- Double-check that you have entered the gift card number and PIN correctly. Sometimes, a simple typo can cause the card to be rejected.
- Make sure your purchase complies with the terms and conditions of the gift card. Some gift cards may have restrictions on what they can be used to buy.
- Confirm that you are using the gift card in the correct place. Gift cards purchased in AUD can only be redeemed in Australia and on decjuba.com.au , not in New Zealand or on decjuba.co.nz, and vice versa. Similarly, gift cards purchased in NZD can only be redeemed in New Zealand and on decjuba.co.nz, not in Australia or on decjuba.com.au.
- If you're experiencing technical issues, such as the website not accepting your gift card, try refreshing the page or using a different browser. If the problem persists, you may need to contact DECJUBA for further assistance.
By following these steps, you should be able to identify and resolve most issues with your DECJUBA gift card.
If you have tried all the above steps and your gift card still isn't working, please contact DECJUBA Customer Service for further assistance. They can help resolve any issues with your gift card.