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Policy

What is Decjuba's return policy?

If you change your mind, you can return your order within 30 days or purchase subject to meeting return policy conditions.The item must be in its original condition with all tags attached, and you need to provide proof of purchase.Full price items or

Can I return an item I purchased on sale?

At DECJUBA, we do not provide refunds on sale items. However, we do accept change-of-mind returns in-store for an exchange or credit, in the form of a gift card, within 30 days of your purchase. The item must be in its original condition with all tag

Can I exchange an item?

We are unable to process exchanges through our online store. If you would like to exchange an item for a different size or color, please visit your nearest DECJUBA store with the item and your proof of purchase. For detailed information, please refer

How long do I have to return my purchase?

Eligible items must be returned within 30 days of purchase. This applies to all items, including those purchased in-store, online, and via Click and Collect. Items must be in original condition, unworn, unwashed, and with all tags attached. A receipt

What products are ineligible for returns?

At DECJUBA, the following items cannot be returned:. Sale items are eligible for an exchange or credit, in the form of a gift card, within 30 days of purchase, provided they are in original condition with swing tags attached. Swimwear can only be ret