Reach out to our team with all the key details so we can best assist you.

DECJUBA NZ

Due to dispatch turnaround times, we&#x2019;re unable to amend online orders or Floor to Door orders placed in store. If an order was placed incorrectly, you&#x2019;re welcome to return it once received, either via post to our warehouse or at your local DECJUBA store.

Due to dispatch turnaround times, we’re unable to amend online orders or Floor to Door orders placed in store.If an order was placed incorrectly, you’re welcome to return it once received, either via post to our warehouse or at your local DECJUBA sto

Can I change or cancel my order?

Orders

When will my order ship?

How long will my delivery take to ship?

Why is my order delayed?

Can I change my delivery address after my order has been placed?

How much does shipping cost?

What shipping options do you offer?

Do you ship internationally?

Do you deliver to PO Boxes or Parcel lockers?

Will a public holiday delay my delivery?

Delivery

How can I track my order?

Why is my tracking id showing as invalid?

Can I authorise for parcel to be left without signature?

What do I do if my order is lost in transit?

Tracking

Delivery & Tracking

What is Decjuba's return policy?

Can I return an item I purchased on sale?

Can I exchange an item?

How long do I have to return my purchase?

What products are ineligible for returns?

Policy

How do I return an item online?

How will I be refunded & when will I receive my refund?

How do I return or exchange a faulty item?

What happens if my order is returned to sender to DECJUBA?

Process

Returns

What payment methods do you offer?

Buy now pay later options

What is DECJUBA's Afterpay policy?

Payments

When will my e-gift card be be sent?

How do I use a gift card online?

Can I use an e-gift card instore?

My gift card isn't working?

Can I check my gift card balance?

When does my gift card expire?

Can you reissue a lost gift card?

I can't locate the PIN for my gift card

Gift Cards

Payments & Gift Cards

What does being a DECJUBA Insider entitle me to?

How do I get my 10% Insider discount?

How do I create an account?

I received a coupon code in an email and it's not working?

How to edit email preferences

How do I unsubscribe from emails?

INSIDER Account

How to get in touch?

What do I do if I’ve received an additional or incorrect item with my order?

Something is missing from my order; split orders and multiple parcels

I received the wrong size, item or package

I was shipped an item with a security tag

Why has my order been cancelled?

Why is my discount not working?

Why have I received a payment verification email from NoFraud?

Can I place a phone order?

What if I forgot to add a promo code?

Do you offer price matching for items that have gone on sale or been further reduced?

Help! I think I've shopped on a scam site

Help! I'm unable to check out

Why am I getting an error message that you can't ship to my address?

Help! I can't get the site to work

Why am I receiving a 404 error?

Click & Collect FAQ's

Where can I return my Click and Collect Order?

Click & Collect

Can I place an order in store?

How can find a store location and their operating hours?

How can I see if an item is available at my local store?

What is your bag policy?

I want to work for DECJUBA

Can I place an order in store? Floor to Door

Stores

Where can I find Decjuba Kids?

How do I care for my denim?

How can I search for an item online?

Do you stock the same products online and instore?

What if I can't find the item I want?

How can I find sizing information?

What are you doing towards sustainability?

Product

Product & Stores

Can I change or cancel my order?Updated 13 days ago