Need help? We’re here for you!. To get in touch with the DECJUBA Customer Service team, simply complete our contact form with your details and query.We endeavour to respond to all emails within 3 business days. Thank you for your kindness and patienc
If you've received an additional or incorrect item with your order, we're really sorry for the mix-up. Here's what you can do:. Head into Store: Please take the incorrect or additional item along with your proof of purchase to your nearest DECJUBA st
If something is missing from your order, we're really sorry for the inconvenience. Here's what you should do:Double-check your order confirmation and shipment notice email to make sure the item was supposed to be included in this parcel.Ensure that y
If you receive the wrong item in your delivery, please follow these steps to resolve the issue:Use your order confirmation email to verify the items you received are indeed a mistake. Hold on to the original packaging and any labels or documentation
If you received an item with a security tag still attached, we’re really sorry for the inconvenience. Here’s what you can do:. Please head into your local DECJUBA store, bring the item with the security tag and your proof of purchase, our team will h
Due to dispatch turnaround times, we’re unable to amend online orders or Floor to Door orders placed in store.If an order was placed incorrectly, you’re welcome to return it once received, either via post to our warehouse or at your local DECJUBA sto
There are a few potential reasons for the cancellation of your order:. Payment issues: There may have been a problem processing your payment. Please ensure that your payment details are accurate and that your bank has not flagged the transaction. Sto
If your 10% Insider Discount isn't working, here are a few possible reasons:. Ensure that you are logged into your Insider account. Discounts are only available to registered Insider members. Items on sale or included in promotions are excluded from
If you've received a payment verification email from NoFraud, rest assured this is legitimate email. This is a core part of DECJUBA's security measures to protect you from fraudulent transactions.NoFraud is a trusted service that helps ensure the saf
At DECJUBA, we currently do not offer the option to place orders over the phone. We encourage you to visit our website or head into a store to browse our collection and make your purchase.
If you have a promo code this must be applied at checkout. Once an order is placed on the website we are no longer able to amend the order this includes adding a promo code. This includes the 10% off Insider discount.
We're sorry to hear that a recent purchase you made has since gone down in price however we appreciate your understanding that it is within the nature of retail for prices to vary from time to time. As the price paid is correct at the time of the tra
We have become aware of scam websites illegally using DECJUBA imagery and purporting to be selling our DECJUBA styles at discounted prices to obtain personal information - these sites are in no way affiliated with DECJUBA. Your safe shopping journey
We’re sorry to hear that you're having trouble checking out. Here are some steps to troubleshoot common issues that might help you complete your purchase:. If you've tried all these steps and are still unable to check out, you may need to contact DEC
We’re sorry you're experiencing this issue. Here’s a possible reason and solution for the error message stating that DECJUBA can't ship to your address:. If you've tried all these steps and are still unable to check out, you may need to contact DECJU
If you're having trouble accessing the DECJUBA website, here are a few steps you can take to resolve the issue:. If you've tried all these steps and are still unable to check out, you may need to contact DECJUBA's Customer Service Team for further as
A 404 error means that the webpage you are trying to access cannot be found on the server. Here are some common reasons why you might be receiving a 404 error on DECJUBA's website and steps you can take to resolve it: